Victory Van Terms of Service

Effective Date: April 22, 2025

Victory Van Corporation (“Victory Van,” “we,” “us,” or “our”) provides moving, storage, and relocation services through our website and other communication channels. By accessing our website, requesting a quote, booking a service, or communicating with us by phone, email, or SMS, you agree to be bound by these Terms of Service (“Terms”). Please read the following terms carefully before using our services.

1. Use of Services

Victory Van provides local and long-distance moving, packing, and storage services to individuals and businesses in authorized service areas. Use of our services must comply with all applicable laws and these Terms. We reserve the right to refuse service for any reason, including safety concerns or policy violations.

2. Quotes, Estimates & Payments

• Quotes provided through our website or representatives are non-binding until confirmed in writing.
• Estimates are based on the information you provide and may be adjusted if actual conditions differ on the day of service.
• Deposits may be required for some services. Final payment is due upon completion unless other arrangements have been made in writing.

3. Communication Consent

By providing your phone number or email address through our website, forms, or communication channels, you consent to receive communications from Victory Van, which may include:

• Service confirmations and updates
• Appointment scheduling
• Promotional messages
• Feedback and satisfaction surveys

Message frequency may vary. Message and data rates may apply. To stop receiving SMS messages, reply STOP to any message. Your consent is not a condition of any purchase.

4. SMS / Text Messaging Terms

Program Description

Victory Van Corporation uses SMS messaging to provide updates related to your moving or storage service. These messages may include appointment confirmations, scheduling updates, service notifications, and customer support communications. This messaging service is strictly for service-related communication and does not include marketing or promotional messages. You must be at least 18 years of age or older to use this SMS service.

Opt-Out Instructions

You can cancel the SMS service at any time. Simply text “STOP” to the number you received messages from. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. After this confirmation, you will no longer receive SMS messages from us. To resume messages, you may opt in again by submitting a new request through our website or services.

Help & Support

If you experience issues with the messaging service, reply with the keyword “HELP” for assistance or contact us directly using the contact information provided on our website.

Message Frequency

Message frequency may vary depending on your service activity, including updates related to your moving or storage request.

Message & Data Rates

Message and data rates may apply for messages sent to you from us and to us from you. Please contact your wireless provider for details about your plan.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Privacy Policy Reference

For information about how your data is handled, please review our Privacy Policy: https://www.victoryvan.com/privacy-policy

5. Customer Responsibilities

• Provide accurate and complete service details
• Ensure items are packed and accessible for transport
• Inform us in advance of any fragile, hazardous, or restricted items
• Be present or appoint a responsible party on the day of service

6. Cancellations & Rescheduling

If you need to cancel or reschedule your service, please contact us at least 48 hours in advance. Cancellations made less than 48 hours before your scheduled move may be subject to a cancellation fee or forfeiture of deposit.

7. Service Limitations

Victory Van reserves the right to:

• Decline service requests due to location, availability, or safety concerns
• Limit liability for lost or damaged items based on service type and coverage level

Victory Van is not responsible for:

• Delays caused by weather, traffic, or other unforeseen conditions
• Items not packed properly by the customer
• Illegal, perishable, or prohibited items

8. Claims & Liability

Victory Van’s liability is limited by applicable federal and state laws. If you experience damage or loss:

• Claims must be submitted in writing within 10 business days of service completion
• We strongly recommend purchasing additional protection for high-value items

9. Privacy Policy

For information on how we collect, use, and protect your personal information, please review our full Privacy Policy. By using our services, you consent to the data practices outlined there.

9. Changes to Terms

We may revise these Terms from time to time. The updated Terms will be posted to this page with a revised effective date. Your continued use of our website or services after any updates constitutes your acceptance of the revised Terms.

10. Contact Us

If you have any questions about these Terms of Service, please contact us:

Victory Van Corporation
44200 Lavin Lane
Sterling, VA 20166
Phone: (800) 572-3131
Email: marketing@victoryvan.com